Cheadle estate agent, Katy Bowden is celebrating after becoming an accredited Relocation Agent Specialist.
The accreditation was awarded to the Gascoigne Halman employee by Relocation Agent Network and is achieved by completing a comprehensive training programme, The Importance of Service.
Katy, a mother of two has worked at the Cheadle office of Gascoigne Halman since it opened nearly ten years ago.
Gascoigne Halman is part of Relocation Agent Network, a national network of independent estate agents who assist people to find a house when they are relocating. The Network introduced the training programme to ensure each of their members provides the very highest customer service to those relocating around the UK.
To gain her accreditation, Katie completed three phases of learning, starting with four training sessions on the importance of customer service. This was followed by three online seminars covering how best to help customers who are relocating around the UK.
Finally, Katie converted her theoretical learning into a practical skill set by delivering assistance to three relocating customers.
Peter Higham of Gascoigne Halman said, “We take staff development very seriously and Katy’s accreditation is a great example of what can be achieved when staff are supported properly to improve their skills. Of course, having a Relocation Agent Specialist in the team is also great for our relocating customers.”
Peter presents Katy with her award